Echo couldn’t get updates on the shipments and sometimes multiple customers were calling the carriers directly.
Build a mobile app for the truck drivers and a web portal for the dispatchers who drivers normally report status tracking and updates.
Echo has reduced 80% off their outbound calls that they make to the carriers and drivers. When it comes to shipment document collection from 7–10 days to the first 48 hours.
Expect a response within 1-2 business days.
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