Automated Dispatching in Chicago Trucking Logistics Technology (2 of 8)

Automated Dispatching technology automates the dispatch process, making it easier and faster for trucking companies to get their loads where they need to go.

As the trucking industry continues to grow, so does the demand for qualified drivers. In an effort to meet this demand, many trucking companies have turned to automated dispatching in order to more efficiently manage their drivers and shipments. Here, we will take a look at the pros and cons of automated dispatching in trucking logistics. Some of the leading companies in this tech include: DispatchTrack, Fleetmatics, KeepTruckin, Omnitracs, PeopleNet, Samsara, SkyBitz, and Telematics.


  • Increased Efficiency: Automated dispatching can help to increase the efficiency of your trucking operation by eliminating the need for manual input of data. This can free up your dispatchers to focus on other tasks, such as customer service and driver recruitment.
  • Greater Accuracy: Automated dispatching can also help to improve the accuracy of your shipments. This is because the system can automatically verify the route and destination of each shipment before it is dispatched.
  • Improved Customer Service: By providing your customers with accurate information regarding their shipment, you can improve your level of customer service. This can lead to repeat business and referrals.


  • Initial Cost: The initial cost of implementing an automated dispatching system can be prohibitive for some trucking companies.
  • Requires Training: Your dispatchers will need to be trained on how to use the new system. This can take some time and may require the use of outside consultants.
  • May be Undependable: As with any new system, there is always the possibility that it may be glitchy or undependable. This could lead to disruptions in your operation and frustrated customers.

Overall, the pros of automated dispatching seem to outweigh the cons. If you are considering implementing this system in your trucking company, be sure to weigh the cost and benefit to see if it is right for you.

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